Generac Authorized Dealer. Licensed electricians and gas fitters on staff. From consultation to commissioning, we handle everything in-house

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Power Beyond Outages

Generac Standby Generators for Victoria Homes & Businesses — Never Lose Power Again

Discover unparalleled peace of mind with our new line of Generac Generators designed for both homes and businesses. We understand the critical importance of continuous power, especially during outages.

Explore the world of reliability and performance inspired by industry leader Generac and elevate your preparedness for any unforeseen circumstances.
Illuminated house at night with Generac Generators
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Why Victoria Needs Generators

Most people think about backup power after the outage. After the food has spoiled. After the house has gone cold. After they’ve spent three days waiting for BC Hydro crews to work their way down a long restoration list.

2024 was a year that changed a lot of minds on Vancouver Island.

It was the worst year for power outages in BC Hydro’s history. Over 1.4 million customers lost power — not once, but repeatedly. Three major storms hammered Vancouver Island and the South Coast between November and December alone, each ranking among the top five most destructive storms of the past decade. The Saanich Peninsula, Duncan, and the Cowichan Valley were hit particularly hard in the December events, with some neighbourhoods dark for days.

What made 2024 so damaging wasn’t just the storms themselves. It was what years of drought had done to the trees beforehand. Weakened root systems and drought-stressed timber meant that winds that would have bent branches in a normal year were toppling entire trees — onto power lines, onto roads, onto the infrastructure that connects your neighbourhood to the grid.

For Gulf Islands residents, the situation is uniquely difficult.

Salt Spring, Pender, Mayne, Galiano, and Saturna are each served by single transmission lines. There is no redundancy. When that line goes down, the entire island goes dark — and restoration depends on crews reaching you by ferry, with equipment, often in the same weather that caused the outage in the first place. It is not uncommon for Gulf Islands properties to be without power for three, four, or five days after a serious storm.

Climate scientists are not optimistic about the trend. Warmer atmospheric temperatures hold more moisture, and the atmospheric rivers that drive BC’s most destructive winter storms are intensifying. What happened in 2024 is not an outlier to prepare for in hindsight. It’s a preview of what’s becoming normal.

Now consider what a multi-day outage actually means for your family and your home.

If you have a heat pump — and most new installations across Greater Victoria do — an extended outage means no heating and no cooling. In a January storm, that’s a serious problem within hours for older family members, young children, or anyone with a health condition sensitive to cold. Your refrigerator and freezer stop. Your sump pump stops, and if you’re in a low-lying area of the Saanich Peninsula or along the waterfront, water finds its way in. For Gulf Islands and rural properties on well water, your well pump stops too. No water. No heat. No lights.

A Generac standby generator changes that equation entirely. It monitors your utility power around the clock, and when the grid goes down, it starts automatically — within ten seconds — and powers your home through a transfer switch without you lifting a finger. You might wake up, notice the neighbour’s lights are out, and realize the generator has already been running for an hour. That’s the experience a properly sized, properly installed standby generator delivers.

The question isn’t really whether you need one. It’s which one is right for your home.

Generac family of Generators

Generator Types & Sizing Guide

Not every home needs the same level of protection, and not every budget is the same. The right generator for your property depends on what you want to keep running, how long outages in your area typically last, and what your priorities are when the power goes out. Here’s how to think about it.

An essential-loads generator protects the things that matter most without powering your entire home. Think of it as a carefully chosen safety net: your refrigerator and freezer, your well pump or sump pump, your internet router, your lighting on key circuits, and a few additional outlets for phones, medical equipment, or whatever matters most to your household.

For many homeowners — particularly those who experience shorter outages or who want reliable protection at the most accessible price point — this tier makes excellent sense. It keeps food safe, keeps water running on well-served properties, and keeps the lights on while you wait for the grid to come back. A 10–14 kW system won’t run your heat pump or your electric stove, but it will keep your home functional and your family comfortable through most outage scenarios.

This is also the most common starting point for Gulf Islands homeowners who want basic resilience without the footprint or cost of a whole-home system.

A whole-home generator is exactly what it sounds like. Every circuit in your home stays live. Your heat pump keeps heating and cooling. Your hot water stays hot. Your electric range works. Your EV charger can top up overnight. The transfer switch handles the grid transition so smoothly that in many cases, the only indication that the power went out is a brief flicker — and then everything continues as normal.

For families with heat pumps, for homes with medical equipment, or for properties where the owners work from home and can’t afford meaningful disruption, a whole-home system is the right answer. It’s also the standard for Gulf Islands properties where restoration timelines are unpredictable and a three-day outage isn’t unusual.

If your heat pump is your primary heating system — and for most new installations across Greater Victoria it is — this is the tier we’d recommend you seriously consider. A heat pump that can’t run during a winter storm isn’t protecting you when you need it most.

For large homes, hobby farms, strata buildings, or businesses where downtime has a direct cost, we size and install commercial-grade systems from 30 kW upward. Every installation at this tier is custom quoted based on your load requirements, site conditions, and operational priorities.

In most of Greater Victoria — Victoria, Saanich, Oak Bay, Langford, Sidney, and surrounding areas — Generac generators connect directly to your existing natural gas line. No tanks, no deliveries, no worrying about fuel supply during an extended outage. The generator draws from the same utility line your furnace and hot water heater use, and it keeps running as long as the gas supply is intact.

For Gulf Islands and rural properties where FortisBC natural gas isn’t available, we install propane-fuelled systems. Propane requires an on-site tank, and we’ll advise on sizing that tank appropriately for your usage and refill logistics given your location. Both fuel types perform equally well in Generac systems — it’s simply a matter of what’s available at your site.

We install and service both. We’ll recommend the right fuel source for your property during your free consultation.

The Installation Process

A Generac standby generator is a permanent piece of infrastructure — and we treat it that way. Every installation we complete is permitted, inspected, and commissioned to manufacturer specifications. Here is exactly what working with Pacific Heat Pumps looks like from first call to first automatic start.

We visit your property, walk through your home’s electrical panel, assess your current loads, and talk through your priorities. Do you want essential protection or whole-home backup? Do you have a heat pump we need to account for? Is there a gas line already at the home, or will we need to factor in propane? We look at site conditions — where the generator will sit, access for installation equipment, distance from the gas meter — and give you a clear picture of what’s involved before any money changes hands.

Based on what we learn during the consultation, we recommend the generator size that fits your needs. We don’t upsell whole-home backup to homeowners who’d be well-served by an essential-loads system, and we don’t undersell protection to families who genuinely need their heat pump running through a five-day island outage. We tell you what we’d put in our own home, given your situation, and we explain our reasoning.

This is where working with a multi-licensed company becomes a significant advantage. A standby generator installation in BC requires two separate permits: an electrical permit through Technical Safety BC, and a gas permit for the fuel line connection. Most electrical contractors can pull the electrical permit. Most plumbing and gas companies can pull the gas permit. We hold both licences — licensed electricians and licensed gas fitters on the same crew — so we handle both permits as a single coordinated process. No back-and-forth between trades. No waiting on someone else’s schedule.

Generator installations typically take one to two days on-site. The work includes pouring or placing the concrete pad the generator sits on, positioning and securing the unit, running and connecting the gas line, installing the automatic transfer switch in your electrical panel, making all electrical connections, and completing a full weatherproofing and finishing inspection. We leave the site clean and the generator ready for commissioning.

Before we consider any installation complete, we run the system through a full operational test — simulating an outage, confirming automatic transfer, verifying all circuits are powered correctly, and testing the automatic weekly self-exercise cycle that keeps your generator ready between real events. We walk you through every aspect of the system, show you how to read the controller, explain what the weekly self-test sounds like so it doesn’t alarm you the first time, and make sure you’re completely comfortable with what you have.

A standby generator is only as reliable as its last service. We offer annual maintenance for $369, and we recommend scheduling it every year — or sooner if your generator ran hard during the previous storm season. Give us a call to book your next Generator Maintenance. 

One Team. Total Home Energy.

There’s a question worth sitting with: what happens when the power goes out and your heat pump stops working?

For most Victoria-area homes that have made the switch to electric heating, the answer without a generator is: you wait. You wait for BC Hydro to restore service — which after a serious storm on the Saanich Peninsula might be 24 hours, and on Salt Spring Island might be four days. Your heat pump, your hot water, your refrigerator, your sump pump — all of it waits with you.

A Generac standby generator closes that gap. And because Pacific Heat Pumps installs both heat pumps and generators, we design your system so the two work together from the start — the generator sized to run your specific heat pump model, the transfer switch configured to your panel, the whole system commissioned as an integrated whole rather than two separate pieces of equipment bolted together by different contractors on different days.

Many generator installations also require a 200-amp panel upgrade to support the transfer switch and the additional load. We handle that in-house — same crew, same permit process, same project. And if you’ve been thinking about adding an EV charger while we’re already upgrading your panel, that’s a conversation worth having during your estimate. In many cases, combining that work saves you a return visit and a second mobilization cost.

Heat pump. Panel upgrade. Generator. EV charger. One team, one relationship, one invoice that makes sense.

That’s the Pacific Heat Pumps difference — and it’s something no single-trade electrician and no HVAC-only company in Greater Victoria can offer you.

Frequently Asked Questions

Installed pricing starts around $8,000–$12,000 for an essential-loads system (10–14 kW) and runs $14,000–$22,000 or more for a whole-home backup system (22–26 kW). Commercial and large residential systems are custom quoted. The right answer depends on your home’s size, your priorities, and your fuel source — we’ll give you a clear number during your free consultation, with no surprises at invoice time.

A Generac standby generator monitors your utility power continuously, 24 hours a day, 7 days a week. The moment it detects an outage, it starts automatically and transfers your home’s electrical load through the transfer switch — typically within 10 seconds. When BC Hydro restores utility power, the generator confirms the grid is stable, transfers your load back, and shuts itself down. The entire process is automatic. You don’t need to be home. You don’t need to do anything.

Natural gas or propane, depending on what’s available at your property. Most homes in Greater Victoria connect the generator directly to their existing natural gas line — no tanks required. Gulf Islands and rural properties without natural gas service use propane. We install and service both fuel configurations.

Yes — and this is non-negotiable. A standby generator installation requires both a Technical Safety BC electrical permit and a gas permit. We hold the licences to pull both, and we handle all permitting as part of your installation. Work completed without permits isn’t inspected, isn’t insured, and can create serious problems when you sell your home.

Absolutely. We’ve been serving Gulf Islands residents for over 14 years, and generator installations are among the most requested services from island clients — for good reason. Power restoration on the islands takes significantly longer than on the mainland, and the case for backup power is stronger there than almost anywhere else we serve. We schedule regular installation and service trips to Salt Spring, Pender, Mayne, Galiano, and Saturna.

Annually, at minimum — or sooner if your generator ran heavily during storm season. Our $369 maintenance service includes an oil and filter change, spark plug inspection, air filter check, battery condition test, transfer switch operation test, and a full operational run. If your generator worked hard in the 2024 storms, we’d recommend booking service before next winter rather than waiting.

Still have questions?

Call Us 250-655-4348

The Pros of Owning a Generac Generator:

Reliable Backup Power

Ensure your home or business stays powered during unexpected outages, safeguarding you from disruptions.

Automatic Operation

Generac Generators seamlessly kick into action without manual intervention, providing uninterrupted power.

Versatility in Fuel Options

Choose the fuel source that suits your preferences and availability – options include natural gas, propane, and diesel.

Quiet Operation

Generac generators are designed with noise reduction features, ensuring minimal disturbance during operation.

Advanced Technology

Benefit from cutting-edge technology that performs regular self-checks, ensuring the generator is always ready when needed.

Weather-Resistant Design

With durable construction, Generac generators are built to withstand harsh weather conditions, ensuring longevity and performance.

The Importance of Regular Generator Servicing

Ensuring the optimal performance of your Generac Generator is essential for its longevity and reliability. Our servicing includes:

Regular Maintenance Checks:

Keep your generator in peak condition with routine inspections and preventive maintenance.

Diagnostic Testing:

Identify and address potential issues before they become major problems, ensuring your generator is always ready for action.

Firmware and Software Updates:

Stay ahead with the latest technology by ensuring your generator’s software and firmware are up-to-date.

Emergency Repairs:

In case of unexpected issues, our team is ready to provide swift and efficient repairs to get your generator back on track.

Interested in the safety and peace of mind that comes with a Generator?
Contact Us Today!

Book a free estimate or sales call, or a service for your existing Generator.

Whether it's servicing your existing Generator or exploring a new installation, our team is here for you. Contact us today to schedule maintenance or receive a free quote. Elevate your comfort with Pacific Heat Pumps – where excellence meets innovation!

Gold Seal Certified - Canadian Construction Association

Brands We Work With

At Pacific Heat Pumps we work hard to make sure we have the best options of top tier equipment for our customers. No brands have the best option for everyone's unique needs. That is why we work with a variety of brands and suppliers in order to makes sure we can find the correct solution for your needs.